Terms & Conditions
Terms and Conditions for the E-commerce website of M/s.Indomitra Farm Products Private Limited
Effective Date: 19th September, 2024
Welcome to the website of M/s.Indomitra Farm Products Private Limited ("Company," "we," "us," or "our"). These Terms and Conditions govern your use of our e-commerce website www.indomitravco.com (the "Site"). By accessing or using the Site, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, you should not use the Site.
1. Products and Services
We manufacture and supply MITRA Brand Virgin Coconut Oil, Coconut Flour and Ayurvedic Hair Oil (the “Products”). All information about the products, including descriptions, images, and pricing, is subject to change without notice. We strive to ensure accuracy, but errors in descriptions, pricing, or availability may occur. We reserve the right to correct any such errors.
2. Eligibility
By using this Site, you confirm that you are at least 18 years old or are accessing the Site under the supervision of a parent or guardian. You agree that any personal information you provide will be accurate, current, and complete.
3. Account Registration
To make a purchase, you may be required to create an account. You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. We reserve the right to terminate accounts or refuse services if we believe there has been a breach of these Terms.
4. Orders and Payments
a. Placing Orders
When you place an order, you agree to purchase the selected products in accordance with the terms outlined on the Site. We reserve the right to refuse or cancel any order at any time, particularly in the case of product unavailability, errors in pricing, or suspected fraudulent activity.
b. Pricing
All prices on the Site are listed in Indian Rupee and are inclusive of applicable taxes unless stated otherwise. Prices are subject to change without notice.
c. Payment Methods
We accept the following payment methods: Credit/debit cards, UPI, bank transfers. By submitting your payment information, you authorize us to charge the applicable payment method for the total amount of your purchase.
5. Shipping and Delivery
We strive to ship products promptly after receiving an order. Shipping costs, delivery timelines, and tracking details will be provided at the time of purchase. Delivery times may vary depending on your location. We are not responsible for delays caused by events outside of our control, such as customs clearance, carrier delays, or natural disasters.
6. Cancellations, Returns, and Refunds
a. Cancellations
You may cancel your order prior to dispatch by contacting us at customercare@indomitravco.in, corp@indomitravco.com. Once the order has been shipped, cancellations will not be accepted.
b. Returns
If you are not satisfied with your purchase, you may return it within 7 days of receipt. The product must be unopened, unused, and in its original packaging. Return shipping charges will be borne by the customer unless the product is defective.
c. Refunds
Once we receive and inspect the returned product, we will process your refund within 30 working days. Refunds will be issued to the original payment method. We reserve the right to refuse a return or refund if the product does not meet our return criteria.
7. Intellectual Property
All content on the Site, including but not limited to text, images, graphics, logos, product descriptions, and software, is the intellectual property of M/s.Indomitra Farm Products Private Limited or our licensors. Unauthorized use, reproduction, or distribution of any content from the Site is strictly prohibited.
8. User Conduct
You agree not to:
- Use the Site for any unlawful purpose.
- Distribute or upload harmful software such as viruses, spyware, or malware.
- Engage in activities that disrupt the operation or security of the Site.
- Impersonate another person or entity.
- Violate any applicable local, national, or international law.
9. Limitation of Liability
To the maximum extent permitted by law, M/s.Indomitra Farm Products Private Limited shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Site or purchase of products, including but not limited to loss of data, profits, or business interruption, even if we have been advised of the possibility of such damages.
10. Warranties and Disclaimers
Our products are provided with warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. While we make every effort to ensure the accuracy of the product information, we do not guarantee that the Site or its content will be error-free, uninterrupted, or free from defects.
11. Indemnification
You agree to indemnify, defend, and hold harmless M/s.Indomitra Farm Products Private Limited, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your violation of these Terms and Conditions or misuse of the Site.
12. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts located in Coimbatore.
13. Modifications to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and continued use of the Site following such changes will constitute your acceptance of the new terms.
14. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Indomitra Farm Products Private Limited
SF No 212 / 5A Uthupalayam, Arasur Village, Sulur, Coimbatore - 641407, Tamil Nadu.
Email: customercare@indomitravco.in , corp@indomitravco.com
Phone: +91 99530 87352 & 63827 13158